Welcome Netfirms CustomersA Note from Gary Engel, Sr. Vice President, Customer SupportWelcome!We are excited to be working with the customers from Netfirms. Our team is committed to making the transition to your new hosting platform as simple as possible. Thomas Savundra and Suhan Shan, the founders and executives of Netfirms, started Netfirms 13 years ago with a goal of delivering top-notch hosting and domain services. Today, Netfirms has more than 1.2 million hosted domains and an outstanding reputation for its commitment to its customers. Over the last year, it became apparent that given its growth, Netfirms needed a more scalable infrastructure. They realized that moving to an existing hosting platform with proven reliability would cause far less disruption to customers than developing a solution in-house. We are delighted Netfirms chose the Endurance International Group to meet that need. With more than 15 years experience and a tested, scalable architecture and support structure, we are confident that we'll be able to provide you with outstanding support and give you access to a suite of tools that will make it easy to manage your web presence and grow your business. So, what's next?During the next few months, we will be gradually transitioning customers from the existing platform to Endurance's cloud-based infrastructure. You do not need to do anything until you have received instructions about the transition. Once we're ready to migrate your account to the new platform, we'll provide you with all the information you'll need. Please be sure to watch for emails and control panel alerts for more information about the transition. We also encourage you to check our transition site, http://netfirmstransition.com, each day. Have questions?We have a team of specially trained agents available to assist you with any questions or issues you may have about the transition or the migration. You can reach them at:
Phone: 866-317-4678 (If you need help with an issue that is not related to the transition, please continue to reach out to the support team as you normally have.) My team and I have managed a number of migrations like the one we're about to undertake. Please be assured that our standards are high and our QA is rigorous. Still, changes of this kind can be challenging for our customers, and we are prepared to work with you to help you take full advantage of the power of the new platform. Best wishes, Gary Engel Sr. Vice President, Sales and Support |